Frequently Asked Questions
Everything you need to know about shopping with Anna + Nina.
What is the standard shipping time for orders?
We aim to process all orders within 1-2 business days. For domestic deliveries, shipping typically takes 2-4 business days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
You can return any unworn items within 30 days of receipt. Please ensure that all original tags are attached and the items are in their original packaging. Note that earrings cannot be returned due to hygiene reasons.
How should I care for my jewelry?
To keep your pieces looking their best, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the provided Anna + Nina pouch to prevent oxidation.
Which payment methods do you accept?
We accept a wide range of payment methods including Visa, Mastercard, American Express, PayPal, iDEAL, and Klarna for flexible payment options.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and will be calculated automatically at checkout.
Can I cancel or change my order?
Because we strive to process orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact our customer service team immediately for assistance.